Terms of Use and Public Offers for Online Services

ONELAW drafts and reviews terms of use, public offers, online service rules, e-commerce documents and other legal texts for digital projects.

An online service needs documents governing its relationships with users, buyers, sellers, partners and the platform itself. Defective offer terms, return rules, payment terms, liability limitations or data provisions may lead to claims, blocking, disputes and financial losses.

Scope of Services

ONELAW provides legal support in terms of use and public offers for online services across all key stages:

— analysis of the online service or e-commerce model;
— identification of the parties and their roles;
— preparation of a public offer;
— preparation of terms of use;
— payment, delivery, returns and cancellation rules;
— privacy policy and personal data documents;
— rules for personal accounts, websites or applications;
— rules for sellers, suppliers, partners or contractors;
— analysis of liability limitations;
— claims and complaint procedures;
— review of advertising, consumer and contractual risks;
— adaptation of documents to the actual operating model.

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When ONELAW Can Assist

Public Offers for Online Sales

Public offers for online stores, marketplaces, digital services, online platforms and other e-commerce projects.

Terms of Use

Rules governing websites, applications, personal accounts, platforms and other digital products.

Payment, Delivery and Returns

Terms for payment, delivery, exchange, returns, order cancellation, service refusal and claims handling.

Platform and Marketplace Documents

Rules for sellers, buyers, partners, suppliers, contractors and other participants in the online model.

Privacy and Data Documents

Documents concerning personal data, user information, cookies and audience communications.

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ONELAW Approach

Online legal documents should not be copied from another website. They must reflect the actual business model: who sells, who takes payment, who is responsible for quality and delivery, who processes data and who handles complaints.

ONELAW analyses the digital project as a system of relationships among the service, users, customers, sellers, contractors, payment providers and other participants.

Our objective is to prepare documents that users can understand, that match the business model and that protect the client in claims, disputes and inspections.

Key Points to Consider

Before launch, the service should determine who owns and operates it, who sells the goods or services, what constitutes acceptance, how orders, payment, delivery and returns are processed, what restrictions apply to users, how complaints are handled and how terms may be amended.

If these matters are not regulated, the service may face mass claims, refund disputes, data complaints, blocked payments or difficulty proving user consent.